GENERAL

– Orders will be dispatched the same day if placed before 4.00pm.
– You will receive a confirmation email as soon as the order has been dispatched.
– Tracking numbers will be provided, upon request, via email.
– We cannot ship orders to PO box addresses, or isolated terrain.

 

UK Next Day Delivery £3.00.
International Delivery is £14.95, with a delivery time of 4-7 business days.

 

FREE SHIPPING

– Any UK or worldwide orders over £150 are automatically eligible for free delivery.

– Simply select this delivery option at the checkout stage.

 

CUSTOMS & DUTY

Please note that recipients outside the EU will be responsible for any import duties, clearance and/or brokerage fees including any other additional charges. We operate on delivered duty unpaid basis. This is managed by our courier on a ‘pay on delivery’ basis. Sometimes goods may be subject to delays, due to customs or weather. The customer may be contacted by customs to ensure the goods are cleared. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Unfortunately, due to customs restrictions, we are not able to deliver within the Russian Federation.

 

 

INTERNET RETURNS

We offer refunds or exchanges on any items returned within 14 days from the date it was shipped, providing they are returned in the same condition in which they were sold and in their original packaging. Any items returned after 14 days of delivery may be refused and returned to you. Also, any returns sent back without any reference to the order number or customer details will not be processed. Exchanges are offered on sizes or colours of the same item, as well as items of the same value as displayed online. If you would like to exchange your item for a different style that is more or less value, you will be issued a credit note or refund, and will need to place a new order online. We aim to process returns & exchanges within 3-5 working days of receipt. However, please note that during very busy periods such as seasonal or promotional sales, processing may take longer. If you need to return any item(s), please fill out the returns form enclosed with your order, stating the styles, reasons for return and preferred outcome, and return to our head office address. The goods are your responsibility until they reach our warehouse. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning.

 

If you require a returns form, please download one here.

If have any further queries about returning an order, please email Info@rucksacksociety.co.uk

 

If you are local you can pop in store to return your order within 14 days from the date it was shipped. If returning in store please bring in the order confirmation email, completed returns form and the card used for the purchase. Delivery charges are non-refundable.

 

Please return all order to:

Rucksack Society
24A Wote Street
Basingstoke
Hampshire
RG21 7NL
United Kingdom

 

SHOP OPENING TIMES
Monday to Saturday – 10.30am till 6.00pm
Sunday – Closed

 

Telephone: 01256 353434